I create experiences that enable growth.
My expertise is at the intersection of customer experience strategy and digital business operations. I stir things up with a mix of strategic focus, innovation processes, data & technology expertise and an eye for operational excellence. This all comes together to transform organisations into data-driven, digitally-enabled ecosystems ready to achieve sustainable growth.
My personal framework for transformation success comes down to three things…
1. Focus – relentless focus on making sure we are promising the right experience to the right audience.
2. Growth – ensuring the product is appropriate for the market and our plan and controls are in place to execute.
3. Delivery – living up to the promise every day with the right team, processes, data and tooling.
I work with people in various ways. I’m often brought into an organisation as an executive to drive a change agenda. In addition, I’m frequently involved in business coaching assignments and presenting and moderating at technology-oriented events.
Next to the digital business domain, I work with a talented Director to produce independent feature films using Agile techniques. We call it Agile Filmmaking, and we apply all of the above to make really good movies with less risk and release them to audiences worldwide. Contact me if you would like a link to watch some of our movies.
Get in touch if you have a organisational transformation you need help with. If I’m not the right person for you, I probably know someone who is perfect for the job!
Reference titles: Chief Information Office, Chief Digital Officer, Chief Data Officer
Highlight expertise: strategy development, leadership development, portfolio management, programme management, exponential organisations, omnichannel architecture, organisational development, user experience, growth hacking, data governance, data analytics, security and privacy by design.